Free Shipping (Shipping Included)
Select products include shipping to qualifying commercial addresses with a freight dock or forklift, as noted on the product page. Freight-terminal pickup may also qualify. Residential, rural, and farm deliveries require additional charges.
“Free shipping” means the initial delivery cost is included in your purchase price. It does not include return shipping. If you return an item because you changed your mind, ordered the wrong item, or no longer need it, our actual original shipping cost will be deducted from your refund—even if shipping was listed as free at checkout. You are also responsible for the return shipping cost.
Let Us Help You Choose
Hydraulic scissor hoists, trailer jack kits, and other palletized equipment can be expensive to ship. Before ordering, please confirm the model, capacity, mounting dimensions, voltage, and package contents for your application.
If you have questions, call 985-888-6554 or email support@primarymover.com. We’re happy to help you choose the right equipment and avoid unnecessary return freight costs.
Return Shipping Costs and Refunds
For approved customer-choice returns:
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New, unused items returned complete and in new condition have no restocking fee.
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The customer pays return shipping.
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Original shipping is non-refundable. For orders with shipping included, we deduct our actual original shipping cost from the refund. Shipping charged separately at checkout is not refunded and is not deducted a second time.
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Used, damaged, or incomplete returns may have additional deductions based on inspection.
Before you arrange a return, we will explain the original shipping deduction and any other anticipated deductions based on the information available. Final refund eligibility and condition-related deductions are determined after receipt and inspection.
For example, if you return a $1,000 item that included $200 in original shipping, your refund would be $800, assuming it is returned complete and in new condition. Return shipping is a separate expense.
If your item arrives damaged, is incorrect, or appears defective, contact support@primarymover.com before arranging shipment so we can review the issue and provide the appropriate instructions.