This applies to Hoist Kits that Primary Mover has supplied as a distributer. We understand that the main objective is to get the customer back up and running as quickly as possible.
STANDARD WARRANTY: Our manufacturer warrants your product to be free from defect in material and workmanship for a period of 36 months from the original date of purchase. If you discover a defect in a product covered by this warranty, Primary Mover will repair at their option using new or refurbished components, or if repair is not possible, replace the item. This warranty is non-transferable.
EXCLUSIONS: This warranty covers defects in manufacturing discovered while using the product as recommended by the manufacturer. The warranty does not cover loss or theft, nor does coverage extend to damage caused by misuse, improper installation, abuse, unauthorized modification, improper storage conditions, or natural disasters. This warranty does not cover parts that are subject to normal wear and tear. Paint, finishes or paint preparation done by the customer are not covered under this warranty, nor is deterioration of the paint and appearance caused by normal wear and tear. This warranty becomes void upon modifications not authorized by Primary Mover.
LIMITS OF LIABILITY: Should the product fail, your sole recourse is repair or replacement, as described in preceding paragraphs. We will not be liable to you or any other party for damage resulting from failure of the product. Damages not covered by this warranty include, but are not limited to, lost profit, lost savings, damage to other equipment, incidental or consequential damages arising from the use or inability to use this product. In no event will Primary Mover be liable for more than the amount of your purchase price, not to exceed the current list price of the product and excluding tax, shipping and handling charges. By using this product, user accepts all terms stated herein.
Primary Mover reserves the right to make improvements to any model or product without notice. This warranty supersedes all previous warranties written or implied.
To troubleshoot your purchase and for more warranty information contact us at:
Email: sales@primarymover.com
Phone: 985-888-6554